Purchase Terms and Conditions

1. About hÄppi AB

The company is based in Stockholm. The company's postal address is Klarabergsgatan 60, 111 21 Stockholm.

If you wish to contact us, send an email to hello@happihealthies.se with your inquiry and your contact details, and we will get back to you shortly.

2. Ordering

Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will contain all the details about the products, price, billing, and delivery address.

If there is any mistake in the order confirmation, you should immediately contact us via email at hello@happihealthies.se.

3. Delivery

Our normal delivery times are 2-4 days. Please note that orders placed on weekends will be shipped no earlier than the Monday following.

If there are delays in delivery (without us informing you of a longer delivery time), you should contact us at the email address: hello@happihealthies.se.

4. Prices

All prices in the store are stated in SEK, and all prices include 12% VAT.

We reserve the right to change prices due to price changes from suppliers, errors in the price list, and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

5. Right of Withdrawal

When purchasing goods on the website, you, as a customer, have a statutory 14-day right of withdrawal from the date you receive an ordered item.

5.1 When exercising your right of withdrawal:

You must notify us of your withdrawal. The notification should be sent to us at hello@happihealthies.se. In your message, your name, address, email address, order number, and which goods the return applies to should be clearly stated. You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notification. You are responsible for the return shipping, delivery, and condition of the products upon return, so the products should be well-packaged and in their original packaging. We reserve the right to deduct an amount corresponding to the depreciation compared to the original value of the item in the event of use or damaged product.

5.2 The right of withdrawal does not apply to:

Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.

Products that are of a sealed audio or video recording nature and where the seal has been broken by you.

Custom-made product, tailored specifically to you or with a clear personal touch according to your wishes.

Services that have been performed and where you have expressly consented to the service starting without the right of withdrawal.

Goods that can deteriorate quickly, such as food.

Single issues of newspapers or magazines.

For more information on the statutory right of withdrawal, see here.

6. Complaints and Claims

We inspect all products before they are sent to you. If the product is still damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the defect at no cost.

You must always contact us for approval before returning a defective item.

The complaint should be sent immediately after the defect has been discovered.

6.1 How do you proceed with a complaint?

Any faults and defects should always be reported to hello@happihealthies.se, stating your name, address, email address, order number, and a description of the fault. If we fail to remedy the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints. We reserve the right to deny a complaint if it turns out that the item is not defective in accordance with applicable consumer protection legislation. In complaints, we follow guidelines from the Consumer Complaints Board, see arn.se.

7. Limitation of Liability

We do not accept any liability for indirect damages that may arise due to the product.

We accept no liability for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include labor disputes, fire, war, government decisions, reduced or non-delivery from suppliers. Furthermore, no liability is accepted for any changes to products/product properties that have been changed by the respective supplier and other factors beyond our control.

8. Product Information

We reserve the right to any printing errors on this website as well as products being sold out. We do not guarantee that the images reflect the exact appearance of the products, as there may be a certain color difference depending on the screen, photo quality, and resolution. We always try to present the products as accurately as possible.

9. Information about Cookies

According to the law on electronic information, visitors to a website for privacy reasons should be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be stored on your computer to provide access to various features. It is possible to set your browser to automatically reject cookies. More information can be found on the Swedish Post and Telecom Agency's website.

10. Personal Data

By shopping at hÄppi AB, you accept our privacy policy and our processing of your personal data. We value your personal integrity and do not collect more information than necessary to process your order. We never sell or disclose your information to third parties without legal basis. hÄppi AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to handle your order and in cases where you have requested newsletters or promotional offers - to customize marketing to your individual needs. Below is a summary of how we store and process your data in accordance with the General